8 Years of Global & National Strategy. From scaling Amazon's global supply chain systems to powering local Western Cape brands—I bring enterprise-level technical precision and high-end visual storytelling to your business.
8+ Years
Global CX Expert
The story of how enterprise-level expertise found its way home.
For 8+ years, I worked as a Subject Matter Expert and Mentor at Amazon. Not just "working there"—I was optimizing processes, building systems, and mentoring thousands of team members across multiple global sites.
1000+
People Mentored
8+
Years Experience
Global
CX Operations
I learned how the world's most customer-obsessed company thinks about scale, efficiency, and relentless optimization. These aren't just buzzwords—they're frameworks I now bring to every local business I work with.
"I loved the tech, but I missed the connection. I saw local businesses struggling with tools that felt too cold and complicated. I knew I could bridge that gap."
Moving back to Hermanus, I saw small business owners drowning in jargon. They were told they needed "AI" and "automation" but had no idea where to start. Meanwhile, agencies were charging enterprise prices for cookie-cutter solutions that didn't fit the unique rhythm of Overberg business.
Touch Base Consulting isn't about replacing people with robots. It's about using AI to give business owners their time back—so they can focus on what they love: serving their customers and growing their dreams.
I combine enterprise-grade strategy with local, high-touch service. You get the same frameworks that power Amazon, adapted for a guesthouse in Sandbaai or a restaurant in Onrus.
Years Experience
In global CX & tech strategy
Customer Interactions
Problems solved with empathy
Local Commitment
Dedicated to Overberg growth
"Enterprise strategy. Local execution. Measurable results."
— Dewald Wiid, Founder
These aren't just words on a page. They're the principles that guide every project, every conversation, and every relationship I build.
Every business has a story. Every owner has challenges they're navigating. I listen first—truly listen—before I ever propose a solution. Your success starts with me understanding your world.
No jargon. No smoke and mirrors. I explain everything in plain language—from AI strategies to SEO reports. If you don't understand it, I haven't done my job.
The digital world changes daily. I stay on the cutting edge—from AI search optimization to automation tools—so you don't have to. Your business gets tomorrow's solutions today.
"Enterprise strategy. Local execution. Measurable results."
— Dewald Wiid, Founder
No formal meetings required. Whether it's a quick WhatsApp voice note, a video call, or a proper coffee at your favorite Hermanus spot—I'm here when you're ready to talk about your business.